Shipping & Exchange

Shipping
We usually ship the products within 1-3 business days from the date of order confirmation.  Delivery takes around 1-5* days from the date of shipment. 
*Expect delayed deliveries during high season times.

Cancellation policy

Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”

Refund in case of Cancellation of an order:

Refunds will be issued in seven business days to the same ‘bank account / card /  used for placing the order.

 

Exchange Policy

We dont have refund option. Customer can initiate exchange for product or size here. Exchange request can be initiated only ‘once per order’  and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

  1. Product(s) should be unused & unwashed

  2. Tags should be intact

  3. Product(s) is/are not purchased in sale/discounted price

  4. Product(s) is/are not custom altered

  5. Unpacking video is must for damage, partial and wrong product received.

Customer will have to send parcel back to us.

Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us. Exchange order will be processed ONLY after we receive customer’s parcel back  and product(s) pass(es) the quality check. Reverse shipping would cost Rs 100. Please note we are only charging what our logistics partner charge us as shipping rates. Incase there is no reverse pickup available in your pincode, you will have to self ship the same in the address (HAY CLOTHING,145, PARK ROAD, ERODE 638003) provided by our customer support. 

 Size Exchange

We take great care in dispatching garments as per size mentioned in our size charts, incase you are having size issue you can place a exchange request here or contact us through our email at care@hayclothing.in or reach us on phone via 9944842672.

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Custom Tailored Items /  Altered Items

We will not accept return or exchange for custom sized items or items that have been altered in any way.

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Sale items (if applicable)

All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.

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